Last Updated: December 6, 2024
These Terms of Service ("Terms") govern your use of No Trace VPN services provided by No Trace VPN ("we," "our," or "us"). By using our service, you agree to be bound by these Terms.
1. Service Description
No Trace VPN provides virtual private network services designed to enhance your online privacy and security. Our service includes:
- Premium VPN Servers: Owned and operated by No Trace VPN with strict no-logs policy
- Free VPN Servers: Community-provided servers (see limitations below)
- Military-grade encryption: AES-256 encryption for premium servers
- Global server network: Access to servers in 50+ countries
2. Free Server Network - Important Limitations
Critical Notice About Free Servers
Free VPN servers are NOT provided by No Trace VPN unless expressly stated. These servers are provided by community members and third parties. Therefore, we cannot guarantee their adherence to our no-logs policy, encryption standards, or connection security policies.
By using our free server network, you acknowledge and accept that:
- Free servers are maintained by community members, not No Trace VPN
- We cannot guarantee that free servers maintain our strict no-logs policy
- Free servers may not provide the same level of encryption as our premium servers
- We are not responsible for the security practices of community-provided servers
- Free server availability and performance may vary significantly
- Your data security on free servers depends entirely on the server provider
We strongly recommend using our premium servers for activities requiring maximum security and privacy. Premium servers are owned and operated by No Trace VPN with verifiable no-logs policies and military-grade encryption.
3. Privacy and Data Policy
Premium Servers - Strict No Logs Policy
For our premium VPN servers owned and operated by No Trace VPN, we maintain a strict no-logs policy. This means we do not collect, store, or share:
- Your real IP address
- Connection timestamps
- Browsing history
- DNS queries
- Bandwidth usage
- Session duration
Free Servers - Limited Guarantees
For community-provided free servers, we cannot guarantee adherence to no-logs policies. The logging practices of free servers are controlled by their respective providers, not No Trace VPN.
Data We Do Collect
We only collect the minimum information necessary to provide and improve our service:
- Account information (email, subscription status)
- Payment information (processed securely by third parties)
- Anonymous usage statistics for service improvement
4. Acceptable Use Policy
You agree not to use our service for:
- Illegal activities or violating any applicable laws
- Spam, phishing, or fraudulent activities
- Distributing malware or engaging in cyber attacks
- Copyright infringement or piracy
- Harassment, stalking, or threatening others
- Attempting to gain unauthorized access to systems
- Overwhelming our servers with excessive requests
We reserve the right to terminate service for users who violate these terms or engage in harmful activities.
5. Service Availability and Limitations
Service Availability
While we strive to provide 99.9% uptime, we cannot guarantee uninterrupted service. Maintenance, technical issues, or circumstances beyond our control may cause temporary service interruptions.
Geographic Restrictions
Our service is designed to help bypass geographic restrictions. However, some countries may have laws restricting VPN usage. You are responsible for ensuring compliance with local laws in your jurisdiction.
Server Performance
Connection speeds and server performance may vary based on factors including your location, server load, and internet connection quality. We do not guarantee specific speed metrics.
6. User Responsibilities
As a user of No Trace VPN, you agree to:
- Provide accurate account information
- Keep your login credentials secure
- Not share your account with unauthorized users
- Use the service in compliance with all applicable laws
- Respect the service limitations, especially for free servers
- Report any security vulnerabilities you discover
7. Payment and Subscriptions
Premium Subscriptions
Premium subscriptions are billed in advance on a monthly or annual basis. All payments are processed securely by third-party payment processors. We do not store your payment information directly.
Refund Policy
We offer a 30-day money-back guarantee for new premium subscribers. Refund requests must be submitted within 30 days of initial purchase.
Free Service
Our free service is supported by community contributions and optional premium subscriptions. We reserve the right to modify or discontinue free services at any time.
8. Disclaimers and Limitations
Service "As Is"
Our service is provided "as is" without warranties of any kind. We do not guarantee specific outcomes or protection levels, especially for free server usage.
Third-Party Services
We are not responsible for the practices or policies of community server providers, payment processors, or other third-party services integrated with our platform.
Limitation of Liability
To the maximum extent permitted by law, No Trace VPN shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our service.
9. Changes to These Terms
We may update these Terms from time to time. We will notify users of significant changes via email or through our service. Continued use of our service after changes constitutes acceptance of the new Terms.
10. Contact Information
If you have questions about these Terms or our service, please contact us:
Email: support@notracevpn.io
Support: support@notracevpn.io
Response Time: We typically respond within 24-48 hours